Updated Privacy Policy as per GDPR

At ESRAC.co.uk we care about your privacy. We collect and use personal data only as it might be needed for us to deliver to you our products, services and websites (collectively, our Services). Your personal data includes information such as:

Name
Address
Telephone number
Email address

Work details

Other data collected that could directly or indirectly identify you.
 

Our Privacy Policy is intended to describe to you how and what data we collect, and how and why we use your personal data. It also describes the means we provide for you to access, update or otherwise take control of your personal data that we process.

If at any time you have questions about our practices or any of your rights described below, please contact us at contact@esrac.co.uk. This inbox is actively monitored and managed so that we can deliver an experience that you can confidently trust.

What information do we collect?

We collect information so that we can provide the best possible experience when you utilise our Services. Much of what you likely consider personal data is collected directly from you when you:

(1) create an account or purchase any of our Services (eg: billing information, including name, address, payment details);

(2) request assistance from our customer support team (eg: phone number);

(3) complete contact forms or request other information from us (eg: email); or

However, we also collect additional information when delivering our Services to you to ensure necessary and optimal performance. These methods of collection may not be as obvious to you, so we wanted to highlight and explain below a bit more about what these might be (as they vary from time to time) and how they work:

Account related information is collected in association with your use of our Services, such as account number, purchases, when products renew or expire, information requests, support requests and notes or details explaining what you asked for and how we responded.

Cookies and similar technologies on our websites allow us to track your browsing behaviour, links clicked, items purchased, your device type, and to collect various data, including analytics, about how you use and interact with our Services. This allows us to provide you with an optimised experience when using our website or mobile application and to analyse and improve the performance of our Services. We may also collect your location  and IP address so that we can personalise our Services. For additional information, and to learn how to manage the technologies we utilise, please visit our Cookie Policy.

Data about Usage of Services is automatically collected when you use and interact with our Services, including metadata, log files, cookie/device IDs and location information. This information includes specific data about your interactions with the features, content and links (including those of third-parties, such as social media plugins) contained within the Services, IP address, browser type and settings, the date and time the Services were used, information about browser configuration and plugins, language preferences and cookie data, information about devices accessing the Services, including type of device, what operating system is used, device settings, application IDs, unique device identifiers and error data, and some of this data collected might be capable of and be used to approximate your location.

Supplemented Data may be received about you from other sources, including publicly available databases or third parties from whom we have collected data, in which case we may combine this data with information we already have about you so that we can update, expand and analyse the accuracy of our records, identify new customers, and provide products and services that may be of interest to you. If you provide us personal information about others, or if others give us your information, we will only use that information for the specific reason for which it was provided to us.

How we utilise information

We strongly believe in both minimising the data we collect and limiting its use and purpose to only that (1) for which we have been given permission, (2) as necessary to deliver the Services you purchase or interact with, or (3) as we might be required or permitted for legal compliance or other lawful purposes. These uses include:

Delivering, improving, updating and enhancing the Services we provide to you. We collect various information relating to your purchase, use and/or interactions with our Services. We utilise this information to:

    • Improve and optimise the operation and performance of our Services (again, including our websites and mobile applications)

Diagnose problems with and identify any security risks, errors, or needed enhancements to the Services

  • Detect and prevent fraud and abuse of our Services and systems
    Collecting aggregate statistics about use of the Services

  • Understand and analyse how you use our Services and what products and services are most relevant to you
     

Sharing with trusted third parties

We may share your personal data with affiliated companies, with third parties with which we have partnered to allow you to integrate their services into our own Services, and with trusted third party service providers as necessary for them to perform services on our behalf, such as:

  • Processing credit card payments

  • Performing analysis of our Services and customers demographics

  • Communicating with you, such as by way of email or survey delivery

  • Customer relationship management

 

We only share your personal data as necessary for any third party to provide the services as requested or as needed on our behalf. These third parties (and any subcontractors) are subject to strict data processing terms and conditions and are prohibited from utilising, sharing or retaining your personal data for any purpose other than as they have been specifically contracted for (or without your consent).

Communicating with you. We may contact you directly or through a third party service provider regarding products or services you have signed up to or purchased from us, such as necessary to deliver transactional or service related communications. We may also contact you with offers for additional services we think you’ll find valuable if you give us consent, or where allowed based upon legitimate interests. You don’t need to provide consent as a condition to purchase our goods or services. These contacts may include:

  • Email

  • Text (SMS) messages

  • Telephone calls

 

 

If you make use of a service that allows you to import contacts (eg. using email marketing services to send emails on your behalf), we will only use the contacts and any other personal information for the requested service. If you believe that anyone has provided us with your personal information and you would like to request that it be removed from our database, please contact us at contact@esrac.co.uk.

Transfer of personal data abroad. If you utilise our Services from a country other than the country where our servers are located, your communications with us may result in transferring your personal data across international borders. Also, when you call us or initiate a chat, we may provide you with support from one of our global locations outside your country of origin. Your personal data will be transferred and processed outside of the EEA. In these cases, your personal data is handled according to this Privacy Policy.

Compliance with legal, regulatory and law enforcement requests. We cooperate with government and law enforcement officials and private parties to enforce and comply with the law. We will disclose any information about you to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate to respond to claims and legal process (such as subpoena requests), to protect our property and rights or the property and rights of a third party, to protect the safety of the public or any person, or to prevent or stop activity we consider to be illegal or unethical.

To the extent we are legally permitted to do so, we will take reasonable steps to notify you in the event that we are required to provide your personal information to third parties as part of legal process. We will also share your information to the extent necessary to comply with ICANN or any ccTLD rules, regulations and policies when you register a domain name with us.

Website analytics. We use web analytics tools provided by service partners such as Google Analytics to collect information about how you interact with our website or mobile applications, including what pages you visit, what site you visited prior to visiting our website, how much time you spend on each page, what operating system and web browser you use and network and IP information. We use the information provided by these tools to improve our Services. These tools place persistent cookies in your browser to identify you as a unique user the next time you visit our website. Each cookie cannot be used by anyone other than the service provider (eg: Google for Google Analytics). The information collected from the cookie may be transmitted to and stored by these service partners on servers in a country other than the country in which you reside. Though information collected does not include personal data such as name, address, billing information, etc., the information collected is used and shared by these service providers in accordance with their individual privacy policies. You can control the technologies we use by managing your settings through our Cookie Policy or the “cookie banners” that may be presented (depending on URL of website visited) when you first visit our webpages, or by utilising settings in your browser or third-party tools, such as Disconnect, Ghostery and others.

Targeted advertisements. Targeted ads or interest-based offers may be presented to you based on your activities on our webpages, and other websites, and based on the products you currently own. These offers will display as varying product banners presented to you while browsing. We also partner with third parties to manage our advertising on our webpages and other websites such as Facebook, Twitter, Google and Microsoft. Our third party partners may use technologies such as cookies to gather information about such activities in order to provide you with advertising based upon your browsing activities and interests, and to measure advertising effectiveness. If you wish to opt out of interest-based advertising in the European Union click here. Please note you will continue to receive generic ads.

Third-party websites. Our website and our mobile applications contain links to third-party websites. We are not responsible for the privacy practices or the content of third-party sites. Please read the privacy policy of any website you visit.

How you can access, update or delete your data?

To easily access, view, update, delete or port your personal data (where available), or to update your subscription preferences, please sign into your Account and visit your dashboard.

If you make a request to delete your personal data and that data is necessary for the products or services you have purchased, the request will be honoured only to the extent it is no longer necessary for any Services purchased or required for our legitimate business purposes or legal or contractual record keeping requirements.

If you are unable for any reason to access your Account Settings, you may also contact us by one of the methods described in the “Contact Us” section below.

How we secure, store and retain your data?
 

We follow generally accepted standards to store and protect the personal data we collect, both during transmission and once received and stored, including utilisation of encryption where appropriate.

We retain personal data only for as long as necessary to provide the Services you have requested and thereafter for a variety of legitimate legal or business purposes. These might include retention periods:

 

  • mandated by law, contract or similar obligations applicable to our business operations;

  • for preserving, resolving, defending or enforcing our legal/contractual rights; or

  • needed to maintain adequate and accurate business and financial records.
    If you have any questions about the security or retention of your personal data, you can contact us at contact@esrac.co.uk.

 

“Do Not Track” notifications

Some browsers allow you to automatically notify websites you visit not to track you using a “Do Not Track” signal. There is no consensus among industry participants as to what “Do Not Track” means in this context. Like many websites and online services, we currently do not alter our practices when we receive a “Do Not Track” signal from a visitor’s browser. To find out more about “Do Not Track”, you may wish to visit www.allaboutdnt.com.

Age restrictions

Our Services are available for purchase only for those over the age of 16. Our Services are not targeted to, intended to be consumed by or designed to entice individuals under the age of 16. If you know of or have reason to believe anyone under the age of 16 has provided us with any personal data, please contact us.

Changes in our Privacy Policy

We reserve the right to modify this Privacy Policy at any time. If we decide to change our Privacy Policy, we will post those changes to this Privacy Policy and any other places we deem appropriate, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If we make material changes to this Privacy Policy, we will notify you here, by email, or by means of a notice on our home page, at least thirty (30) days prior to the implementation of the changes.

Cookies:

How we use cookies
Cookies are text files containing small amounts of information which are downloaded to your device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies are useful because they allow a website to recognise a user’s device. You can find more information about cookies at: www.allaboutcookies.org and www.youronlinechoices.eu.
Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, allowing you to login and generally improve the user experience.
The cookies used on this website have been categorised based on the categories found in the ICC UK Cookie guide. A list of all the cookies used on this website by category is set out below.
Category 1: Strictly Necessary Cookies
These cookies are essential in order to enable you to move around the website and use its features, such as booking a conference. Without these cookies, services you have asked for, like booking, cannot be provided.
We use a cookie called ‘cookie-agreed’ to remember that you’ve seen our ‘EU compliance cookie’ banner.
If you turn cookies off in your browser, you will not be able to make bookings on the site. However, other pages will not be affected.
Category 2: Performance Cookies
We use Google analytics service which will set cookies which we cannot control.
To see more about Google’s Privacy policy see the Google page Safeguarding your data.
If you wish to stop Google Analytics from tracking you then Google have provided a Google plugin that will stop the tracking code on all sites from seeing your visit. See: tools.google.com/dlpage/gaoptout.
By using our website, you agree that we can place these types of cookies on your device.
Third party cookies
Our site uses ‘googlemaps’ plugins which set cookies over which we have no control. Both of these organisations have Privacy pages which outline their use of cookies.

Warranties and Disclaimers

Except as expressly provided otherwise in an agreement between you and esrac.co.uk all information and related graphics contained on this web site are provided “as is” without warranty including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, title and non-infringement of third party intellectual property rights.
In no event shall esrac.co.uk be liable for any direct, indirect, incidental, special or consequential damages for loss of profits, revenue or use incurred by you or any third party, whether in action in contract, tort, or otherwise, arising from your access to, or use of, this web site. esrac.co.uk make no representations about the suitability, reliability, or timeliness, and accuracy of the information and related graphics contained on this web site. esrac.co.uk reserves the right to make improvements, changes or updates to this web site at any time without notice.
esrac.co.uk only provides an online registration and payment portal service for course organisers. esrac.co.uk does not endorse or cannot be held liable for the accuracy and validity of the content and quality of the courses booked through our site. esrac.co.uk cannot be held liable for courses cancelled by the course organisers due to any circumstances. esrac.co.uk strongly recommends the course /event organisers to buy Event insurance for their events/courses.

Governing Law and Jurisdiction

This Web Site (excluding linked sites) is controlled by esrac.co.uk from its offices within the United Kingdom. The interpretation, construction and effect of this Legal Notice and Disclaimer shall be governed and construed in all respects in accordance with the Laws of England. You and esrac.co.uk also agree to submit to the exclusive jurisdiction of the English Courts.
If you do not agree with these terms, do not use this site or download any materials from it.

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